Services for individuals
ViveLibre is more than just a mobile telecare service.It is a comprehensive wellness solution designed to enhance the lives of seniors, individuals with disabilities, or those in need of support, offering peace of mind to both users and their families. By combining cutting-edge technology with the exceptional care of the Support Unit team, ViveLibre ensures continuous asistance both at home and on the go, 24 hours a day, 365 days a year.
Regain your autonomy, well-being, and safety both at home and on the go.
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Support in
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National
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Through ViveLibre app, compatible with iOS and Android, we connect our users with the experts from our Support Unit, available 24/7, 365 days a year, to provide personalized assistance and adapt the service features to each individual’s specific needs.
Additionally, through the same mobile app, family members can receive real-time notifications, access relevant information about the user’s well-being, and stay constantly connected. This ensures peace of mind and the confidence that their loved one is always cared for and supported by professionals.
Discover all the features offered by the ViveLibre service for individuals
The functionalities we offer to our users are designed for all types of profiles with different capabilities.
24/7 One-click help request
Where and when you need it.
With just one click on your device, the professionals at the Support Unit will assist you in less than 30 seconds, 24 hours a day, 365 days a year.
No limit on requests.
24/7 emergency management, 365 days a year
The Support Unit can mobilize medical resources, whether public or private, depending on the user’s availability, as well as security resources.
Additionally, in case of need, it ensures that the user’s family members are informed.
Real-time geolocation
In situations that pose a risk to the user, such as disorientation, getting lost, or a fall, the app provides an accurate real-time tracking service.
This ensures the user’s exact location is known and allows for quick action in case of an emergency.
Unlimited safety, both at home and on the go.
Definition of safe zones and risk zones
The Support Unit helps you define safe geographic areas or zones to avoid for the user, with the flexibility to schedule their activation or deactivation based on the day and time.
If the user crosses these boundaries, the Support Unit will be automatically alerted and will act according to the agreed-upon security protocol.
Guidance in case of disorientation
In a situation of loss or disorientation, the user simply needs to press the green help button for the Support Unit to immediately geolocate them, providing guidance to their destination or notifying their family members or close contacts.
Route history
In emergency situations, the Support Unit can review the user’s itinerary to respond quickly according to their needs and prevent potential risk situations.
Health reminders
The Support Unit manages the user’s health schedule, reminding them of medical appointments and medication intake, even providing telephone assistance for the proper administration of their treatments.
A single calendar accessible to both the user and their family members.
Biomarker monitoring
ViveLibre is your daily health assistant. It records the user’s vital signs, such as heart rate, blood pressure, oxygen saturation, glucose levels, weight, or body temperature, either manually or through devices connected via BT/BLE.
Health threshold definition and alerts
The Support Unit helps you set health thresholds, personalizing them for each user according to their personal circumstances. Additionally, it alerts in case of continuous deviation from these thresholds.
Health reports
Thanks to the collection of historical measurements and their comparison with the previous three periods, ViveLibre provides detailed clinical reports that identify trends and significant changes, giving external healthcare professionals a complete view for diagnoses and treatments.
Information for family members
Through the same app, family members have real-time access to all the user’s information, providing them with maximum peace of mind and confidence through features such as:
Real-time family geolocation
Family members can access the user’s location in real time, as long as the user has authorized it in the service settings.
At the same time, the user will receive a real-time notification that their family member is requesting their location.
Family access to routes
Family members can access the user’s location history and routes within a specified time frame.
Access to call and alerts history
Family members can access the history of alerts attended by the Support Unit and configure real-time notifications to be received after any alert has been addressed.
Real-time access to health information
Family members can access the user’s historical biomarker records at any time, along with detailed information based on the pre-established thresholds.
This provides a comprehensive view to monitor the user’s well-being at all times.
How to access the ViveLibre service
Step 1
Subscribe to the service by calling us toll-free at 900 20 20 30
Or if you prefer, we can call you.
Step 2
Within the next 24–48 hours, you will receive a call from the Support Unit to understand the user’s specific situation and configure the service features according to their needs..
Paso 3
Download the ViveLibre App on the user’s smartphone or smartwatch, as well as on the devices of any family members you choose. .
