FAQs

The ViveLibre emergency button is designed to provide immediate assistance. When pressed, it sends an alert to our Support Unit, who will contact you by phone within 30 seconds and take the necessary measures to ensure your safety. 

We use GPS technology integrated into our app. This technology allows us to track your location with an accuracy of 50 meters, providing real-time updates to our Support Unit and your family members when necessary. 

Your location is only accessible to ViveLibre’s Support Unit and the family members you have designated and authorized. You will always be notified of who is requesting your location. These data are handled with strict privacy and security policies to protect your personal information.  

Real-time geolocation will allow us to identify your exact location. When you press the emergency button, your GPS position will be automatically sent to our Support Unit, enabling us to provide effective assistance.

You can press the emergency button on your device. Our Support Unit will use geolocation to identify your position and activate the “guide mode.” This feature will help you navigate in real-time by following your steps and providing instructions based on your immediate surroundings until you reach your destination. 

We configure safe zones, such as the boundaries of a specific municipality or a regular route, and unsafe zones, which are potentially dangerous areas for the user. If you leave a safe zone or enter an unsafe zone, our system detects it and alerts the Support Unit. Depending on the pre-configured actions during the initial setup, this may include a call to the user or a notification to a family member. 

You can log parameters such as heart rate, blood pressure, oxygen saturation, glucose levels, and body temperature manually in the ViveLibre app. This can be done using ViveLibre equipment or devices connected via BT or BLE. The data synchronizes automatically and is stored in your health profile, allowing continuous monitoring. 

Yes, you can measure your blood pressure at your health center and manually enter the data into the ViveLibre app to maintain a complete record of your biomedical parameters.

You can view graphs tracking the evolution of your biomedical health parameters in the ViveLibre app. The health section displays charts representing your data over time, allowing you to monitor your progress and detect trends or deviations from pre-established health thresholds.  

ViveLibre enables you to share your data with healthcare professionals so they can assess your condition and provide personalized recommendations.  

The app allows family members and/or caregivers to access the same information as the Support Unit, with the user’s prior consent. They can view the user’s real-time location, receive notifications of any alerts triggered, and see how those alerts were resolved.

The ViveLibre Support Unit is a team of professionals specialized in assisting people with support needs. They provide assistance 24 hours a day, 365 days a year, offering an immediate response service for emergencies or any needs our users may have.

Yes, you will always be attended by professionals specialized in assisting people with support needs and emergency management, ensuring a human and personalized approach.

Yes, the Support Unit is available 24 hours a day, every day of the year, to ensure you receive help whenever you need it.

If you press the help button by mistake, simply inform the Support Unit team member that it was an error when they contact you. They will verify that you are fine and cancel the alert.

The response time is almost immediate. We respond in less than 30 seconds to any emergency or need related to our users’ service.

Yes, in case of an emergency, the Support Unit can mobilize medical resources, including dispatching an ambulance, ensuring you receive medical attention as quickly as possible.

Yes, in emergency situations, in addition to activating the necessary medical services, the Support Unit will notify your designated family members to keep them informed about your condition. 

No, calls to the Support Unit are included in your monthly subscription, with no additional costs, regardless of how many times you need to contact them.  

Yes, confidentiality is paramount. All communications with the Support Unit are handled with the utmost privacy and respect for your personal data, in compliance with data protection regulations.

We work together with you or your family to assess the support needs of each situation and establish how notifications will be made. These can be sent as automatic reminders through the ViveLibre app on your mobile device, through calls from the Support Unit, or even calls with guidance from the Support Unit. 

Similar to medication reminders, these can be sent as automatic reminders through the ViveLibre app on your mobile device, through calls from the Support Unit, or even calls with guidance from the Support Unit.

The ViveLibre app can be installed on mobile devices and smartwatches that operate with iOS or Android operating systems.  

Yes, the app offers security and location functionalities that work both inside and outside the home, using the mobile phone’s internet connection or mobile data to maintain constant communication with the Support Unit. 

Yes, you can add and manage multiple users in the same app, allowing you to monitor and receive alerts for several family members from a single device. 

Yes, the app allows multiple family members or caregivers to be connected to the same user, facilitating communication and coordination among those involved in care. 

Yes, the app works regardless of the geographical location of the family member or caregiver, as long as they have internet access to send and receive information. 

It is not strictly necessary, but it is recommended to provide the Support Unit with emergency contacts so they can act in case of emergencies.

Yes, for the app to function properly and communicate with the Support Unit, it is necessary to have a mobile phone with internet access, either through Wi-Fi or mobile data. 

It is not essential to have internet at home if the mobile phone has access to mobile data, although having a Wi-Fi connection at home can help ensure a more stable and cost-effective connection. 

Yes, the app is designed to be user-friendly and accessible, with interfaces that can be comfortably used by people with mild or moderate cognitive decline, and configuration options that can be adjusted to meet specific disability needs.

You can request the ViveLibre service by calling the free number 900 20 20 30 or by visiting our physical offices, which you can find at the following link.

Downloading and installing the ViveLibre app is simple:  

1. Search for “ViveLibre” in your smartphone’s app store (Google Play Store for Android or App Store for iOS).  
2. Click on “Install” and wait for the app to download and install on your device.  
3. Once installed, open the app and follow the instructions to set up your account and link it with the Support Unit. 

Yes, the ViveLibre service is available in all provinces of Spain, ensuring that users in any region can access its benefits as long as they have internet or adequate mobile coverage. 

Once the service has been contracted and the app is installed, the ViveLibre service is activated immediately. Within the next 24 hours, our Support Unit will contact the subscriber to configure all the service functionalities.  

No, there is no contract commitment with ViveLibre. 

The payment for the service is made monthly, at the end of the month, during the first few days of the following month. 

No, the service payment is adjusted to the subscription date. If you subscribe before the 15th of the month, you will be charged for the entire month. If you subscribe after the 16th, you will only be charged for half of the month.

Yes, you can cancel the service at any time. You just need to call 900 20 20 30 or send an email to particulares@vivelibre.es.

At ViveLibre, we handle your personal data with the utmost confidentiality and respect. We strictly comply with current data protection regulations to ensure its security and privacy. Your data is used exclusively to provide the requested services and improve your experience, without sharing it with third parties without your explicit consent.

Yes, it is important to inform us of any changes to your data to ensure the continuity and effectiveness of the service. For administrative changes such as banking information, email, phone, or address, you can update them directly with our customer service team. For changes related to medication, medical conditions, residence, or emergency contacts, please notify the Support Unit so we can adjust the service to your current needs.

There is no issue. You can activate the ViveLibre service only for the months you need, especially if you are alone or in a different location than usual. The subscription and cancellation process is flexible, allowing you to manage the service duration according to your specific needs.